Shopping Information
- What forms of payment are accepted?
- We accept Visa and Mastercard.
- How can I find out the status of an order made online?
- Contact customer service by telephone, 207.591.4871 (M-F, 9am to 4pm EST), or e-mail us at info@anniecatherine.com.
Shipping Information
- How are shipping and handling charges calculated?
- Charges are normally based on the merchandise total for each delivery address. Orders shipped to Maine are charged state sales tax. Orders shipped outside of the contiguous 48 states will be charged by weight.
- What shipping options are available?
- We ship via UPS and U.S. Mail, Monday through Friday.
- Domestic Orders
- Standard shipping is to a street address by UPS Ground and the charges are listed below. Cost is for delivery without signature. Tracking numbers are sent to the e-mail of the shipping address. We work diligently to ship your order the next working day and they usually arrive within 10 business days after shipment, depending on the distance from Westbrook. These schedules tend to be extended during the holiday season due to the increase in shipping volume. Please shop early!
- 3-Day UPS service is available for an additional $10 and 2-Day UPS for an additional $15. The additional charge may be higher for orders totaling over $200. Please note that after December 12th, UPS will only accept these packages on a "best efforts" basis and will not guarantee the 2-day or 3-day delivery. Please ship early if you can!
- Alaska, Hawaii, PO Boxes and APO addresses will be shipped by Priority U.S. Mail and are billed accordingly. They do not receive shipping confirmations and have no tracking capabilities.
- International Orders
- Orders to foreign countries will be shipped via US Mail, usually Air Mail, and are charged by weight, size and speed. The shipping charge will not be shown on your web order, but, will be figured and added to it when we process the order. Please note: Shipping charges for international orders will be billed separately.
| Order Total | Shipping Charge |
|---|---|
| Up to $30 | $10 |
| $31 - $50 | $11 |
| $51 - $75 | $12 |
| $76 - $100 | $13 |
| $101 - $300 | $15 |
| $301 and above | $18 |
Security Information
- Is the credit card information that I submit when ordering online secure?
- Absolutely. Every page in the annie|catherine online ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone try to intercept it.
- Will annie|catherine sell or rent my e-mail address information to other companies?
- annie|catherine does not share, sell or trade e-mail address information with other companies. Our policy is to protect this information and use it for communication purposes only. We are committed to ensuring our customers' privacy.
For further assistance, please call us at 207.591.4871 or email: info@anniecatherine.com.